Q.What is a RAG chatbot and how is it different from a normal chatbot?
A normal rule-based chatbot only answers from a fixed script — go off-script and it breaks. A RAG (Retrieval-Augmented Generation) chatbot reads your own documents, website, PDFs or database in real time, pulls the most relevant pieces, and uses an LLM like GPT-4o to write an accurate answer grounded in your content.
The practical wins: it handles open-ended questions, stays current the moment you update your data, and hallucinates far less because every answer is tied to a real source.
See our RAG chatbot service