Innovative AI Solutions | AI Development, Web & Mobile Apps – Delhi, India
Education • Delhi

How a Delhi Coaching Institute
Generated 40% More Leads with an AI Voice Bot

An AI voice bot that answers student inquiries 24/7 in Hindi and English — discussing courses, fees, schedules, and booking free demo classes automatically.

40%More Leads
30%Higher Enrollment
2xFaster Response
24/7Availability

The Problem

A competitive exam coaching institute in Delhi (preparing students for UPSC, SSC, and banking exams) was receiving 150+ inquiries daily via phone, website, and social media. Their counselling team of 4 could only handle inquiries during office hours (9 AM – 7 PM). After-hours inquiries — which accounted for 40% of total volume — went unanswered until the next morning, by which time prospective students had enrolled elsewhere.

Why After-Hours Mattered So Much

Their analytics revealed something counterintuitive: students were most actively researching coaching institutes between 8 PM and midnight — after finishing their day jobs or studies. This was their peak inquiry window, and they were completely dark during it.

Manual callback the next morning had a 35% answer rate. By that point, the opportunity was often gone.

Our Solution

We built an AI voice bot trained on their complete course catalogue, fee structure, faculty profiles, batch schedules, and success stories. The bot answers inbound calls in natural Hindi and English, handles common questions, gauges student seriousness, and books free demo class slots directly in their calendar. It also proactively calls back website form submissions within 3 minutes.

Conversation Flow Designed

  • Greeting + exam category identification (UPSC / SSC / Banking / Other)
  • Course options and fee discussion (handles price objections naturally)
  • Batch timing and faculty information
  • Success rate and past results sharing
  • Booking free demo class with preferred date/time
  • WhatsApp confirmation with brochure sent automatically

Technology Used

OpenAI GPT-4o Twilio Voice Hindi TTS/STT Calendar API Integration WhatsApp Business API CRM Integration

The Results (After 3 Months)

After-hours lead capture went from near-zero to 100%. Total qualified leads increased by 40%. The demo class booking rate doubled. Most importantly, final enrollment increased by 30% over the same quarter the previous year — directly attributable to the AI voice bot capturing and converting inquiries that would have been lost.

40%More Qualified Leads
30%Higher Enrollment Rate
2xDemo Classes Booked
24/7Coverage (Was 9AM-7PM)

"We were essentially invisible after 7 PM when most students are searching for coaching. The AI voice bot changed everything — it answers every call, books demo classes, and even follows up the next morning. Our enrollment is up 30% this quarter."

— Director, Delhi Coaching Institute (UPSC & SSC)

Missing After-Hours Inquiries?

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Project Details
IndustryEducation
LocationDelhi
Timeline5 Weeks
SolutionAI Voice Bot

Ready to Capture Every Inquiry, Every Hour?

Free consultation with our AI specialists. Let's build your voice bot in 5 weeks.

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