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An AI voice bot that answers student inquiries 24/7 in Hindi and English — discussing courses, fees, schedules, and booking free demo classes automatically.
A competitive exam coaching institute in Delhi (preparing students for UPSC, SSC, and banking exams) was receiving 150+ inquiries daily via phone, website, and social media. Their counselling team of 4 could only handle inquiries during office hours (9 AM – 7 PM). After-hours inquiries — which accounted for 40% of total volume — went unanswered until the next morning, by which time prospective students had enrolled elsewhere.
Their analytics revealed something counterintuitive: students were most actively researching coaching institutes between 8 PM and midnight — after finishing their day jobs or studies. This was their peak inquiry window, and they were completely dark during it.
Manual callback the next morning had a 35% answer rate. By that point, the opportunity was often gone.
We built an AI voice bot trained on their complete course catalogue, fee structure, faculty profiles, batch schedules, and success stories. The bot answers inbound calls in natural Hindi and English, handles common questions, gauges student seriousness, and books free demo class slots directly in their calendar. It also proactively calls back website form submissions within 3 minutes.
After-hours lead capture went from near-zero to 100%. Total qualified leads increased by 40%. The demo class booking rate doubled. Most importantly, final enrollment increased by 30% over the same quarter the previous year — directly attributable to the AI voice bot capturing and converting inquiries that would have been lost.
"We were essentially invisible after 7 PM when most students are searching for coaching. The AI voice bot changed everything — it answers every call, books demo classes, and even follows up the next morning. Our enrollment is up 30% this quarter."
| Industry | Education |
| Location | Delhi |
| Timeline | 5 Weeks |
| Solution | AI Voice Bot |
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