AI & Automation

WhatsApp AI Chatbot Development

We build AI chatbots on the official WhatsApp Business API — for customer support, order updates, lead qualification and bookings — meeting customers on the channel they already use daily, with the same content-grounded, human-handoff approach as our website chatbots.

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Why WhatsApp

Where your customers already are

In India especially, WhatsApp is where customers expect to reach a business — for order updates, support, and even booking a service. A WhatsApp bot built on the official Business API can do everything a website chatbot can, plus send proactive updates (order status, appointment reminders) directly into a conversation your customer already checks constantly.

Official Business API

Built on Meta's official WhatsApp Business API — not an unofficial wrapper that risks getting your number banned.

Proactive messaging

Send order confirmations, delivery updates and appointment reminders, not just respond to inbound messages.

Transactional flows

Handle bookings, order tracking and simple purchases directly inside the chat with structured message templates.

Our Process

How we build a WhatsApp bot

API setup & verification

Set up your WhatsApp Business API account and get your message templates approved by Meta.

Conversation design

Design the flows for support, orders or bookings, including where the bot should hand off to a human.

Integration

Connect the bot to your CRM, order system, or booking calendar so it works with live, real data.

Test & launch

Test against real conversation patterns and launch, with monitoring for message delivery and response quality.

Use Cases

What businesses use WhatsApp bots for

Order & delivery updates

Proactively message customers about order confirmation, shipping and delivery status without a support ticket.

EcommerceLogistics

Lead capture from ads

Handle "Click to WhatsApp" ad traffic with an AI bot that qualifies the lead the moment they message.

Real EstateEducation

Appointment & fee reminders

Send automated reminders for appointments, class schedules, or payment due dates.

HealthcareEducation

Technology Stack

Tools we build WhatsApp bots with

WhatsApp Business API Meta Cloud API GPT-4o Node.js FastAPI PostgreSQL

Related Case Studies

WhatsApp bots we've shipped

Real deployments

WhatsApp bot for a real estate firm → Fee reminder automation for a school → Delivery update automation →

Project Planning

Planning a WhatsApp chatbot for your business

List the conversations the bot should handle, such as product questions, lead qualification, appointment requests or order updates. Define when a person should take over and which CRM, booking or order system the bot will use. Confirm your WhatsApp Business account setup and messaging permissions during discovery.

Deliverables and acceptance criteria

Scope the conversation flows, approved message templates where required, knowledge sources, human handoff and reporting. Test multilingual queries, incomplete customer details and integration failures before launch. Lead capture should map to your actual CRM fields and follow-up process.

Budget and ongoing costs

Separate chatbot development and support from WhatsApp platform or provider charges, model usage and third-party integrations. Messaging rates and template rules can change, so confirm current charges with your provider. Begin with a defined set of high-volume conversations and measure successful resolution and qualified enquiries.

Connect WhatsApp enquiries to CRM automation →

Get a WhatsApp chatbot project estimate

FAQs

Frequently asked questions

Do you use the official WhatsApp Business API?

Yes — we build exclusively on Meta's official WhatsApp Business API (Cloud API), not unofficial wrappers that risk your business number being banned.

Can the bot send proactive messages, or only reply?

It can do both — reply to inbound messages and send proactive template messages like order updates or appointment reminders, within WhatsApp's messaging policy windows.

How long does WhatsApp template approval take?

Meta typically reviews message templates within a few hours to a couple of days; we handle the submission and account setup as part of the project.

Can it connect to our CRM or order system?

Yes — the bot can pull live order status, booking availability, or customer data from your existing systems via API.

What's the difference between this and the website chatbot?

Same underlying AI approach — content-grounded answers, human handoff — but delivered inside WhatsApp instead of a website widget, which also means proactive messaging capability the website version doesn't have.

How much does a WhatsApp bot cost?

Cost depends on conversation complexity and how many systems it integrates with. Meta also charges per conversation based on your usage volume, separate from development cost.

Related Services

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Want to meet your customers on WhatsApp?

Let's design a bot for support, orders, or bookings on the official API.

Request a Project Estimate