AI & Automation

AI Chatbot Development

We build custom AI chatbots for websites and apps — trained on your product docs and FAQs, able to answer specific questions instead of generic replies, and designed to hand off to a human the moment a conversation needs one. Used for support deflection, lead qualification and appointment booking.

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Why Custom

Why not just use an off-the-shelf chatbot widget?

Generic chatbot widgets are fast to install but shallow — they follow scripted decision trees or give vague, ungrounded answers. A custom-built bot is trained on your actual content (via RAG), can call your APIs to check real data like order status or availability, and is designed around your specific conversion goal, whether that's support deflection or lead capture.

Grounded in your content

Answers pulled from your actual docs and FAQs, with a clear "I don't know, let me connect you" fallback instead of guessing.

Connected to real data

Can check order status, availability, or account details live through your APIs, not just recite static answers.

Clean human handoff

Escalates to a live agent with full conversation context the moment it hits the edge of what it should handle.

Our Process

How we build your chatbot

Goal & scope definition

Decide what the bot is actually for — deflect support tickets, qualify leads, book appointments — and what's out of scope.

Content & knowledge setup

Connect your help docs, FAQs and product content so the bot answers from real, current information.

Build & embed

Build the widget and embed it on your website or app, styled to match your brand.

Test & refine

Run it against real customer questions, tune tone and fallback behaviour, and set up the human-handoff path.

Use Cases

What our chatbots are built for

Support deflection

Answers common product and account questions instantly, freeing your support team for complex issues.

SaaSEcommerce

Lead qualification

Engages website visitors, asks qualifying questions, and routes serious leads straight to a sales rep.

Real EstateB2B

Appointment booking

Checks availability and books consultations or demos directly inside the chat window.

HealthcareCoaching Institutes

Technology Stack

Tools we build chatbots with

GPT-4o Claude 3.5 LangChain Vector Search React FastAPI

Related Case Studies

Chatbots we've shipped

Real deployments

AI chatbot for a healthcare provider → Multilingual chatbot for a clinic → Helpdesk automation for an IT company →

FAQs

Frequently asked questions

How is a custom chatbot different from a free widget tool?

Off-the-shelf widgets typically follow scripted decision trees or give shallow answers. A custom bot is trained on your actual content via RAG, can call your APIs for live data, and is built around your specific goal instead of a one-size-fits-all script.

Can the chatbot answer questions from our help docs?

Yes — the bot is connected to your help center, FAQs and product docs via RAG, so it answers from your real, current content rather than generic knowledge.

What happens when the bot doesn't know the answer?

It says so and hands off to a human agent with the full conversation context, instead of guessing.

Can it be embedded on our existing website?

Yes — the widget is built to match your site's branding and embeds with a small script tag, similar to any chat widget you've used before.

How much does chatbot development cost?

It depends on how much content the bot needs to be trained on and how many systems it integrates with for live data or booking. A scoping call gives an accurate estimate.

How long does it take to launch?

A focused support or lead-gen bot typically launches within a few weeks, including content setup and testing against real questions.

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Answering the same website questions every day?

Let's build a chatbot trained on your actual content.

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