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A custom RAG chatbot trained on clinic data — handling appointment booking, report queries, billing FAQs, and insurance questions — automatically, 24/7.
A network of 5 clinics across Delhi was receiving 400+ patient queries per day — about appointments, test results, doctor availability, billing, and insurance claims. Their front desk staff of 8 was overwhelmed. Patients were waiting 20-30 minutes on hold. Staff morale was low, errors were happening, and the clinic was losing patients to competitors with better communication.
Before our engagement, we analysed 3 months of their support ticket data. The breakdown was striking:
All of these were answerable without a human — they just needed the right information, delivered instantly.
We built a RAG (Retrieval-Augmented Generation) chatbot trained on the clinic's entire knowledge base: doctor profiles, fee structures, test catalogues, appointment schedules, insurance panel lists, and FAQs. Deployed on their website and WhatsApp Business. The chatbot answers in both Hindi and English, and escalates complex cases to human staff with full context.
The chatbot handled 70% of all patient queries without human intervention. Front desk staff went from 8 to 5, with the remaining staff now focused on complex patient needs. Patient satisfaction scores — previously 3.6★ — jumped to 4.8★ as wait times dropped to near zero for common queries.
"Our front desk staff was burning out. Since the AI chatbot, they're back to focusing on patients in front of them rather than being on hold all day. Our Google reviews have gone from 3.6 to 4.8 stars in 6 months."
Whether you run a clinic, hospital, diagnostic lab, or pharmacy, an AI chatbot can handle a significant portion of your patient queries automatically. Let's discuss your specific requirements.
| Industry | Healthcare |
| Location | Delhi |
| Timeline | 6 Weeks |
| Solution | RAG Chatbot |
Free consultation with our healthcare AI specialists. No commitment required.