RAG (Retrieval-Augmented Generation) lets a language model answer using your own documents, policies and databases instead of guessing. We build RAG knowledge assistants and RAG chatbots for Australia businesses with source citations, access control and, where needed, private or on-premises deployment so sensitive content stays inside your boundary.
What this covers
Citations
Every answer points back to the document and passage it came from.
Access control
Retrieval is filtered by permission, so users only see what they are allowed to.
Always current
Update the source documents and the system reflects it — no retraining.
Private options
Run the pipeline in your cloud tenant or on-premises for sensitive data.
How we deliver
Content audit
Assess which sources to include and what access rules apply.
Pipeline & vector store
Chunking, embeddings and a vector store sized for your scale and deployment.
Retrieval tuning
Hybrid search, re-ranking and filters — where answer quality is won or lost.
Evaluation & guardrails
Test against real questions, tune citation and refusal behaviour, enforce access.
Where it delivers value
Customer & technical support
Deflect repeat questions using your help centre and past tickets.
SaaSInternal knowledge search
Plain-language questions across policies, SOPs and wikis.
EnterpriseLegal & compliance Q&A
Query contracts and regulations with citation to the clause.
LegalStructured + unstructured search
Combine live data with unstructured descriptions in one interface.
PropertyBuilt for Australia requirements
We deliver for Australian SMEs and mid-market companies that want production AI and software with a long, practical working-day overlap.
Hours: our morning overlaps the Australian afternoon (AEST/AEDT), and Perth (AWST) is only 2.5 hours ahead of India.
Compliance: Privacy Act 1988 and Australian Privacy Principles–aware design, including APP 8 cross-border disclosure, with Australian cloud-region hosting available.
Billing: quoted and invoiced in USD (AUD on request) with a clear written scope.
Delivery: remote-first from our Delhi engineering base — we are open about not having a local office.
What you get
Grounded, citable answers instead of confident guesses.
Stays current without retraining.
Access control enforced at the retrieval layer.
Delivered for Australia clients with privacy Act 1988 and Australian Privacy Principles–aware design, including APP 8 cross-border disclosure, with Australian cloud-region hosting available, and our morning overlaps the Australian afternoon (AEST/AEDT), and Perth (AWST) is only 2.5 hours ahead of India.
How an Australian engagement runs
Real overlap
India is 4.5–5.5 hours behind Sydney and Melbourne and 2.5 hours behind Perth. Your afternoon is our morning, so most questions get answered the same day.
Onshore data
Production systems can run in Australian cloud regions or your own tenancy, so personal information stays in Australia.
Paperwork
NDA, data-processing agreement and a statement of work per phase; the code, prompts and models are yours.
RAG assistants that suit Australian organisations
Policy and procedure manuals
Staff ask questions in plain English and get answers with links to the exact clause — useful for safety, HR and compliance manuals.
Course and admissions information
Answers about courses, fees and entry requirements for domestic and international students, with handover to advisers.
Technical and maintenance knowledge
Field teams search equipment manuals and past job notes from a phone, even on remote sites with patchy connectivity.
Guides and tools before you decide
Frequently asked questions
What is RAG development?
RAG vs fine-tuning?
Can RAG keep our data private?
How accurate is it?
Can the assistant use a model hosted in Australia?
More for Australia businesses
Have a project for Australia?
Tell us the goal and constraints. We will tell you honestly whether we can help, and what it takes.
Book an Australia Consultation